Refund and Return Policy
REFUND AND RETURN POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For a refund or replacement, we only accept the product which arrive in a several condition :
- Damaged or missing parts blxckpods
- Wrong blxckpods received
Additional non-returnable items:
- Free item from the promotion
To complete your return, we require a receipt or proof of purchase.
To get a replacement for your blxckpods, please contact us the details of your order.
There are certain situations where only HALF REFUNDS are granted :
- The item is not arrived to the address [delivery failed or delivery returned to us] because of customer's failure. It may happen if the local post office who delivered the product to your address can't find the address because of :
- Incomplete address [street, house number, apartment number, etc must be complete].
- No recipient at the customer's address [please make sure there's someone which authorised to take the package from the office man, otherwise the package sometimes will be returned to the post office].
For these 2 conditions explained above, we can give customer 2 options :
- Half-refund from the net purchase amount [not include the shipping cost]
Replacement to the customer.
We can re-send the package to the customer even though the first package is not delivered because of customer's failure. T&C applied :
- customer pay 20% of the purchase amount [it's additional for our operational cost, shipping cost, etc]
- we will ship out the good again to the customer's address [make sure it's a complete address]
Please patiently wait for the new replacement!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your retuns.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Jl Sadang Asri III no.9 , Bandung City, Jawa Barat Province PC: 40243, Indonesia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.